MTN Ghana recently introduced data packages for its prepaid mobile broadband subscribers.

Hitherto, Ghana’s biggest telecommunications company had been offering mobile broadband to its prepaid subscribers without data packages. Subscribers enjoyed a data tariff based on the amount of airtime they loaded to their special data SIMs. Also, MTN subscribers with a normal SIM could enjoy very low tariff rates without needing to subscribe to any data packages.

I got the following text message from MTN Ghana, earlier today:

“Y’ello, enjoy amazing low charges on MTN internet. Dial *138# now and buy internet bundles for as low as GHc 0.03 per mb.”

It appears MTN failed to sufficiently communicate the new packages to its mobile broadband subscribers, early enough. Users have lost their airtime because they simply loaded airtime and continued browsing as usual, without actually subscribing to any data packages. Thus they were billed at the very high tariffs that MTN now charges outside the packages.

MTN Ghana's new data packages

MTN Ghana’s new data packages

MTN had launched 4 data packages and later added 2 more, offering further flexibility:

”MTN has added two new data bundles to the Bundles Package in response to customers’ calls and requests. With the new bundle introduced, you can activate 60 MB for GH 2.00 and 150MB data for GH 5.00 all valid for 15 days.Dial *138# to select a data bundle that suits your needs. MTN data tariffs remain the lowest in the market, so hurry and subscribe to the bundle package that suits your pocket.”

A community page has appeared on the social network website Facebook with the sole purpose of pressuring MTN. The page is named: “MTN your new internet charges are too much aba do something about it”. I am unable to quote the comments as they tend to be too acidic for this blog.

With the new package scheme, MTN gets to keep the subscription fees whether the customer used the broadband or not unlike the previous scheme where customers were billed only when they actually used the broadband service.

About the Author

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Oluniyi D. Ajao is an Internet entrepreneur with strong interests in web design & hosting. Follow him on twitter @niyyie for more tech updates.

22 Comments

  1. GADEL says:

    MTN has done it again. Sorry MTN! I’ll stick to Vodafone until Glo comes :)

  2. E. Aggrey-Fynn says:

    Mtn has the best quality in broadband, but it’s way too expensive. Do sthg or die.

  3. danie dizzy says:

    the FACT is that MTN is a Total rip off they only cheat customers and then find a way to make excuses .. …

  4. Emmanuel essilfie says:

    Mtn eda bee kee ke..!

  5. Yaw Asante says:

    I WILL DIE WITH AIRTEL GHANA

  6. Paul ablevi says:

    Mtn du sumtin about ur so called packages or i go move go airtel

  7. Kwaku says:

    I applied a bundle to my account after choosing one of the options from *138#, but when I browsed the net and checked my account balance, it’s still deducting from my airtime. How long did it take for your bundle to become active, so it won’t use my airtime for Internet anymore?

  8. Adams says:

    I can not bundle 1gb on my data sim. Is that service woring @ all do something about ur network.

  9. richmond says:

    tigo is the best network in Ghana right now no matter what am sticking to tigo forever and ever tigo forever……

  10. Plz any time i apply 4 one of duh internet bundles thinkin duht it will deduct 4rm it when i browse, but yet still not even a pesewa is deducted from the internet bundle but all my airtime on the sim is gone leaving the internet bundle undeducted, why?

  11. Ganyo Maxwell says:

    Please how do I check my account balance or minuts remaining on mtn super saver?

  12. Jones says:

    Can I load Nigeria airtime on my Ghana MTN line?

  13. Abubakari Mubaral says:

    MTN Charges are too great, i stop using mtn and now aitel, vodafone and tigo are the best and expresso. mtn will lose thier customers, my sis too is moving to expresso and airtel

  14. Eric says:

    I lost 250MB of data today. That’s it. I have stuck with MTN from Spacefone through Areeba to present. It is no longer exciting. They have turned into a monsterous cheat. It is time to move on.

  15. what data bundle? your 50MB cannot even download a 3MB application

  16. king abel says:

    Mtn has the best quality in broadband

  17. I use windows phone but when I boundle it don’t work

  18. justice says:

    please MTN i need high upload like 1 or 2mbps can you guys help? is there any package?

  19. drew says:

    How can bundle using a windows phone

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