I do not know why the government or its agencies do not call the erring Internet Service Providers (ISPs) in Nigeria to order. Perhaps, the federal government and state government institutions, the regulatory body Nigerian Communications Commission (NCC), the federal and state legislature(s) and other leading institutions in Nigeria are all connected to the Internet via VSAT using foreign ISPs or using NITEL’s direct access to the SAT3 cable. Whatever it is, the government of the day is not feeling what the average Nigerian is feeling. Else, how does one describe the very poor Internet access service offered by many of the ISPs in Nigeria to the general populace? What is the NCC doing exactly?
The abysmal performance cuts across the spectrum of the various Internet connectivity solution providers in Nigeria:-
All the four GSM networks offer Internet access solutions using GPRS, EDGE and/or 3G (3.5G?). Already their voice networks almost always underperform and so their Internet services are nothing to write home about – either the speed is terribly slow or too expensive or a horrible combination of both! The GSM networks are busy trying to out-do each other with adverts and promos, instead of concentrating on their core areas – quality service delivery and ultimately customer satisfaction.
The question about which is worse (Internet access quality between GSM and CDMA networks) would to a large extent depend on whom you ask. Either way, it is obvious that none of the CDMA networks stands tall. Else, why are there so many complaints from users on public discussion forums and blogs on the Internet? How come the name Starcomms is associated with billing problems and poor customer service?
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