MTN Callertunez and Glo Mobile Blackberry

Telecom giant MTN is known across the continent as a big/smart player in the mobile telecommunications industry. They are very innovative and always at the front edge of introducing the latest technologies and value-added-services. MTN introduced Caller Ring Back Tone (CRBT) in South Africa, and branded it “MTN CallerTunez”. The service basically allows your callers […]

Roaming Into Nigeria

Lagos Island, Nigeria

I had to visit home again after a long time away, in October 2004. I had nothing to worry about. It would be like I was still in my country of residence. Armed with my notebook computer, a VISA debit card, few personal effects, and of course, my good old Nokia 7250i, I set off […]

'Glo-ing' In Nigeria

Glo Mobile, the GSM subsidiary of Globacom Nigeria Limited has been a great player in the telecom industry since it was launched in 2003. First came the rather aggressive adverts on all the available media in the country: TV, Radio, Newspapers, Magazine and even the Internet. Nigerians were left to wonder what this new entrant […]

Needed: A New Approach To Customer Support

A vital part of any business venture is customer care, also referred to in various circles as after-sales support. The idea is that almost anyone can sell a product and then take the next bus out of town. Customer support can make a world of a difference in the operations of any organisation, especially telecoms […]

Comparative Analysis Of MTN And Glo Data Services

How does MTN’s CSD data services fare side-by-side GloMobile’s GPRS offerings? Well, I should know, seeing that I have used both extensively over time. I will not be comparing WAP services here, as they are pretty limited in use to the business person, but full data services giving you access to the Web, email and […]